eg44's Privacy Policy

This Privacy Policy ("Policy") applies to the eg44 platform ("we", "eg44", "Platform") website, mobile version, and all related services. This policy describes in detail our commitment and methods regarding the collection, processing, storage, and protection of personal information of users from Bangladesh ("you", "user").

By using the eg44 website or creating an account, you consent to the terms of this Privacy Policy. If you do not agree with any terms of this policy, please refrain from using the platform. This policy may be updated from time to time and any changes will be published on the website.

A Information You Provide Directly

When you register an account or use services on eg44, we may collect the following information:

• Full name, date of birth, and gender
• Mobile phone number and email address
• Residential address (including district and division)
• National ID number or passport number (for identity verification)
• Information linked to your payment method — such as your bKash, Nagad, Rocket, or Upay account number
• Messages and complaint details sent to customer support

B Automatically Collected Information

When you use the eg44 platform, our system automatically records certain technical information:

• IP address and device identifier information
• Browser type, operating system, and device model
• Your browsing activity — which pages you visited and for how long, which links you clicked
• Login and logout times, session information
• Gaming history, bet amounts, and result-related information
• Details of deposit and withdrawal transactions

C Cookies & Similar Technologies

The eg44 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help us improve the quality of our services. You can disable cookies from your browser settings, though this may limit some functionality of the platform.

eg44 uses your personal information for the following purposes:

• Account Management: To create, verify, and keep your account secure
• Service Delivery: To operate gaming, betting, and payment services
• Identity Verification: To complete the KYC (Know Your Customer) process to prevent fraud and ensure account security
• Financial Transactions: To process deposits, withdrawals, and bonuses
• Customer Support: To respond to your questions, complaints, and requests
• Security: To address unauthorized access, fraud, and other security risks
• Responsible Gaming: To identify patterns of excessive play and provide support
• Service Improvement: To analyze user experience and improve the quality of the platform
• Communication: To inform you about platform updates, policy changes, or important notices

eg44 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in a limited way in the following circumstances:

A Service Partners

Minimum necessary information may be shared with payment processors (bKash, Nagad, Rocket, Upay, bank transfers), technology service providers, and game software suppliers for operational purposes. These partners are bound by strict confidentiality agreements.

B Legal Obligations

Information may be disclosed when required by a court order, a lawful request from a law enforcement agency, or any other legal process. In such cases, we will always provide only the minimum information required.

C Security & Fraud Prevention

Information may be shared with relevant authorities to detect and prevent fraud, money laundering, or other illegal activities.

eg44 has adopted industry-standard technical and organizational measures to ensure the security of your information:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted via SSL/TLS protocol
• Secure Servers: Data is stored on secure, protected servers with multiple layers of security to prevent unauthorized access
• Access Control: Only authorized staff can access your information for specific, necessary purposes
• Regular Security Audits: Our systems are tested regularly through security audits
• Password Protection: Passwords are stored in hashed form; plain-text passwords are never stored
• Two-Factor Authentication (2FA): An option to add an extra layer of security to your account is provided

eg44 retains your personal information only for as long as necessary to fulfill the relevant purpose. As a general guideline:

• Active account information: for the entire duration the account remains active
• Transaction information: for the period required under financial regulations
• After account closure: for a defined period to meet legal requirements
• KYC documents: in accordance with regulatory guidelines

Once the defined retention period ends, your personal information is securely deleted or anonymized in a way that makes it impossible to identify you.

As an eg44 user, you have the following rights regarding your own information:

1 Right to Access

You may request to know what information we hold about you and to receive a copy of it.

2 Right to Correction

If any stored information about you is incorrect, you may request that it be corrected. Some information can be changed directly from your account settings.

3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained to meet legal obligations or protect legitimate interests.

4 Right to Restrict Processing

You may request that processing of your information be limited for a specific purpose.

5 Right to Opt Out of Marketing Communications

You may request at any time to stop receiving promotional messages and notifications.

All eg44 services are intended solely for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If you believe that a minor in your family has created an account on eg44, please contact us immediately. We will take prompt action.

The eg44 platform uses various third-party services — such as payment gateways (bKash, Nagad, Rocket, Upay, and various bank transfer services) and gaming software providers. These third-party organizations have their own privacy policies. We cannot control their data practices and are not responsible for their operations.

We share with third parties only the information strictly necessary for service operations and maintain confidentiality agreements with them.

eg44 reserves the right to amend this Privacy Policy as needed. In the event of any significant change, we will:

• Post a clear notice on the website
• Notify registered users via email
• State the effective date of the revised policy

Continued use of the platform after any changes will be considered your acceptance of the updated policy. You are therefore advised to review this policy regularly.