Frequently Asked Questions
All answers to your questions about eg44
From device issues to withdrawals, KYC verification to responsible gaming — find answers to all your questions on this one page.
When a question comes to mind while using eg44, this page is your first stop. We have organised the questions players ask most frequently into five categories — device and technical issues, withdrawals, identity verification, limits and controls, and cricket betting. If you cannot find an answer, contact our support team directly — we are ready to help in Bengali, seven days a week, 24 hours a day.
Device & Technical Issues
Don't panic if you get disconnected. Refresh the page or close and reopen your browser, then log back into the same account. In most cases the game will resume automatically from where it left off. If you notice any discrepancy in your balance, contact our support team via live chat — they will check the game logs and resolve the issue.
In Chrome, go to Settings → Privacy and Security → Clear Browsing Data, select "Cached images and files" and "Cookies", then click "Clear data". You will find a similar option in Firefox or Safari. Restart your browser after clearing the cache. On mobile, you can also clear cache and data from your browser app's settings in the same way.
eg44 works on all modern devices — Android and iOS smartphones, tablets, and Windows or macOS desktops and laptops. There is no separate app to download; just visit the site from any up-to-date browser (Chrome, Firefox, Safari, Edge) to access all games and features. Make sure you have a stable internet connection for the best experience.
On Android, open eg44.lat in Chrome, tap the three-dot menu (⋮) in the browser, and select "Add to Home screen". On iPhone, open the site in Safari, tap the share button (□↑), then select "Add to Home Screen". After that you can access eg44 directly from your home screen — much like an app.
Yes, all games on eg44 are optimised for mobile browsers. Slots, live casino, fishing games, and sports betting all fit neatly on a phone screen. If you have trouble loading any game, update your browser and make sure any VPN or proxy is turned off.
Withdrawal Questions
Approved withdrawals at eg44 are usually completed within 1 hour. The process is fastest via bKash, Nagad, Rocket, and Upay. Bank transfers may take a little longer depending on the bank's own procedures. Our team processes requests at the same speed on weekends and holidays.
The minimum withdrawal amount at eg44 is ৳1,000. Withdrawal requests below this amount cannot be submitted. Wait until your balance reaches at least this amount before applying for a withdrawal.
Withdrawals initially show as "Pending" because our team carries out security checks. This is usually approved within 1 hour. If it stays pending for more than 1 hour, contact live chat and provide your transaction ID. If your KYC verification is incomplete, the withdrawal may be held up.
Yes, this is mandatory. The bKash, Nagad, Rocket, Upay, or bank account you use for withdrawal must be registered in your own name and must match the name on your eg44 account. Withdrawals to third-party wallets are not permitted.
To withdraw bonus winnings, you must meet the wagering requirement. For example, if you deposit ৳1,000 you will receive ৳1,500 as a 150% bonus. You will need to wager 25 times this bonus amount — that is ৳37,500 — before the bonus winnings become withdrawable. The wagering is calculated on the bonus amount only, not on the combined deposit and bonus.
Identity Verification (KYC)
The name on your eg44 account must exactly match the name on your bKash, Nagad, or bank account. This rule exists for financial security — to prevent anyone else from opening an account or making transactions in your name. If the names do not match, the withdrawal process may be blocked.
Verification is usually rejected due to poor image quality, an expired document, or a name mismatch. First, check your email for the reason for rejection. Then take a clear photo of the correct document in good lighting and resubmit. If the issue is not resolved, contact live chat or email [email protected].
The KYC (Know Your Customer) process keeps players' accounts secure and helps prevent money laundering. It ensures that only the true account owner is carrying out transactions. Once verification is complete, withdrawals are processed faster and the account's security is greatly improved.
KYC verification may be requested before your first large withdrawal, if suspicious activity is detected on your account, or when deposits or withdrawals exceed a certain limit. Completing verification soon after opening your account means you can withdraw later without any delays.
For identity verification, a National ID Card (NID), a valid passport, or a driving licence is accepted. Clear photos of both the front and back of the document are required. In some cases, a recent utility bill or bank statement may be requested as proof of address.
Limits & Controls
The minimum deposit for each payment method is ৳500. The maximum limit may vary depending on the specific method and your account tier. You also have the option to set your own daily or weekly deposit limits on your account, which you should use as part of responsible gaming.
A cooling-off period is a break from logging into your account for a set time (for example, 24 hours to a few weeks). Self-exclusion is the option to close your account for the long term or permanently. To activate either of these features, contact live chat or email [email protected] — our team will help without judgment and with understanding.
Some warning signs are: betting beyond your budget, repeatedly playing to recover losses, hiding your gambling from family or friends, prioritising gaming over work or sleep, and feeling angry or despondent after a loss. If you notice these signs, take a break and seek help.
No. eg44 is for people aged 21 and above only. You must provide truthful information about your age when opening an account. We may ask for documents to verify age at any time and reserve the right to close accounts belonging to minors.
If you or someone you know is struggling because of gambling, speak to the eg44 support team first — we will help you with self-exclusion and setting other limits. Getting help from a professional mental health counsellor is also very effective.
Cricket & Sports Betting
In an accumulator or "acca" bet, you place a wager on multiple events at the same time. You need to win all the events — if you lose just one, you lose the entire bet. However, when you win, all the odds are multiplied together, so it is possible to get a much higher return than with a single bet. For example, across three matches: 2.0 × 1.8 × 2.2 = 7.92 total odds.
Decimal odds show the total return you receive per unit wagered. For example, if the odds are 2.5, a ৳1,000 bet returns ৳2,500 if you win (including your original stake), meaning a profit of ৳1,500. Odds of 1.5 indicate a low-risk favourite, while 4.0 or higher indicates an underdog — higher risk, higher potential return.
Yes, live in-play betting is available at eg44. You can bet on various markets while a match is in progress — such as runs in the next over, the next wicket, or the match result. Live odds change constantly, so making quick decisions is important. The experience is best with a stable internet connection.
If a match is declared a no-result due to rain, the Duckworth-Lewis rule, or any other reason, all bets on that match are generally voided and the full stake is refunded. In the case of an accumulator bet, the cancelled match is removed and the bet continues with the remaining events. See the terms and conditions page for detailed rules.
Have more questions? We are here to help
If your question is not answered here, contact the eg44 support team directly. We are available in Bengali and English, seven days a week, 24 hours a day.
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